Columbia Connections Manager

Michelle leads a team of diverse talent as the Manager of Columbia Connections, the central reservations call center within Columbia Hospitality.


Michelle began her career as a procurement agent through a subsidiary of JTB, contracting rooms for their West Coast ventures. Following her dreams of one day owning her own property, Michelle dove headfirst into her new role as sales coordinator at The State Hotel. She assisted groups, events, and daily operations. Michelle also spent a brief period at the Escala before joining the Columbia Connections team as an entry level reservation agent in the early months of this department’s creation. Michelle is dedicated to the enrichment and morale of the team, believing that knowledgeable and happy team members makes for a wonderful guest experience.


Michelle is a Lawrence University graduate with a Liberal Arts degree in Philosophy. She has also dedicated time in areas such as Education, Entrepreneurship and Piano. In her spare time, Michelle enjoys watching television in Cantonese, Mandarin, or English while simultaneous learning a new craft. This can range from creating original characters and bringing them to life through modeling, molding, and casting, to learning a new instrument. Michelle picks up new obscure skills every month. The best word to describe Michelle is: resourceful.