Alaura Rice brings 18 years of experience in the service industry, with the last decade dedicated to a blend of operations and learning development. This unique background allows her to balance strategy with practicality, ensuring that training initiatives not only inspire but also drive measurable results. Guided by a mentor’s advice—“We spend most of our lives at work, so why not change how we experience it?”—Alaura is passionate about transforming workplace experiences to create environments where people thrive.

As Director of Training Operations, Alaura empowers line-level team members through impactful training and drives operational efficiency with L&D initiatives across the organization. She continues to lead key programs with a renewed focus on service excellence. Working closely with leaders and trainers in the field, Alaura ensures training aligns with business goals and supports both individual and organizational growth.

Outside of work, Alaura enjoys exploring new countries, savoring exciting food, visiting local coffee shops, and relaxing with her French bulldog, Zoey Leigh. She finds constant inspiration in the strength, grace, and humanity of her family and friends, always nurturing meaningful connections wherever she goes.