It's an honor for us to share the 2nd edition of this incredible book authored by our Founder and Chairman - John Oppenheimer. Keys to the Room is an inspiring read which has been heavily influenced by John's life experiences, including those driven by the inception of Columbia Hospitality in 1995. The impact of Columbia's team members is illustrated many times throughout the chapters with real life examples of "Excellence in Action."

John has made a long career in the hospitality industry out of building friendly, lasting relationships with his clients and making sure that every individual who utilizes his properties has a wonderful experience. In this uniquely written guide to business, he opts not to share what he's learned via the use of boring bullet points or textbook-style lectures. Instead, he writes a personal essay in short, readable chunks. These stories are concise and easy to read and will make you forget you're reading a business book! John strives to speak to anyone involved in any aspect of business, from hourly employees to successful CEOs. He imparts a wealth of wisdom and knowledge that only firsthand experience can garner in a way that makes it accessible to everyone. His writing style is crisp, easy to read, and just a little bit irreverent. This is a delightful book that will keep you laughing and engrossed while giving concrete examples of how when one door closes, another one always opens.

"Keys to the Room offers entrepreneurs the fundamentals of running a successful business in an engaging and inspiring narrative. John Oppenheimer has achieved tremendous success in hospitality by adhering to a strong set of values in everything that he does and garnering trust in employees at every level. His tips and anecdotes will be invaluable to entrepreneurs looking for a way to create sustainable competitive advantage, no matter what their industry."

— Isadore Sharpe, Founder and Chairman, Four Seasons Hotels and Resorts


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