VALUES

At Columbia Hospitality, the foundation for our success is based upon core principles whose values drive our interactions with guests, team members, and owners.

ENTHUSIASM

We bring passion to every aspect of what we do.

RESPECT

We treat all people with courtesy and regard.

CREATIVITY

We apply our imagination to innovate and improve guest experiences.

HONESTY

We act with integrity and are truthful in our interactions.

SINCERITY

We are genuine in expressing our professional opinions.

ACCOUNTABILITY

We take responsibility for the results of our actions.

Our Values In Action

CHI Team Member Saves the Day

It was a beautiful summer day at Cedarbrook and Boeing was about to enjoy a relaxing outdoor reception on the “Grand Lawn”. Our banquet team had just finished their preparations and was “at attention” waiting to receive our Boeing guests. Just as they started to arrive, the automatic sprinkler system turned on around the perimeter of the event. Without hesitation and within a split second, Miguel Banos (one of our service team) jumped in front the guests standing between them and the oncoming water protecting the guests like a secret service agent taking a bullet for the President. Miguel stood there smiling as the guests observed with gratitude and amazement until the system was shut down. A true example of Respect, Sincerity, Creativity, Accountability and Enthusiasm.

Salish Service with Heart

Three generations of women from the same family entered The Spa at Salish Lodge one day for a Heated River Rock Massage appointment for a mother and daughter. Accompanying them was the elderly family matriarch in a wheelchair being carefully cared for, as she was unable to fully lift her head, nor was she able to speak. Her daughter asked to have her mother in the room while the service took place, and Aaron, the massage practitioner was informed of the situation. Instead of simply leaving the grandmother alone to watch, Aaron took a few of the stones, moved them down her arms, placing them in her hands and across her shoulders. Unable to speak to Aaron, the woman expressed sounds of joy. Following the treatment, Aaron approached the grandmother, opened up her hand and placed a heart shaped stone in her palm. He told her he hand picks each of the stones he uses, and he wanted her to have this special one, explaining how to warm it and use it to relieve aches and pains. The woman smiled and her eyes filled up with tears of joy. Her daughter was blown away by Aaron’s gesture. She explained that her mother had collected heart shaped stones since she was a child, and is now almost 90 years old. Needless to say, there wasn't a dry eye in the place. Aaron made magical memories that day!